28th February 2018

Cancellation Policy

If you are unable to attend a face to face CPD training event, please cancel your booking by telephone (03300 585 004) or email (HEIW.Pharmacy@wales.nhs.uk), at least one full working day before the event. Therefore, if you are cancelling for a face to face evening event, you should contact us the day before the event. This will allow us some time to offer your place to someone on the waiting list.

NB: If you have registered to attend a “live webinar” event and you did not attend, a recording of the webinar will be available to you within 2-3 weeks post event and accessible via “the webinar recordings” section of our website

If you have received confirmation of a place on a CPD+ programme/course and then wish to withdraw, written notification must be received at least two weeks prior to the beginning of the course, unless extenuating circumstances apply. Many of our CPD+ programmes are accredited programmes that require learners to submit a portfolio of evidence for assessment, as part of the credits awarded. Once enrolled onto these programmes, learners are required to attend all programme dates and submit a portfolio of evidence. HEIW reserves the right to claim back programmes fees for costs incurred, if learners fail to attend required dates and/or submit a portfolio for assessing.