28th February 2018

Cancellation Policy

If you are unable to attend a live CPD training event, please cancel your booking by telephone or email, at least one full working day before the event. Therefore, if you are cancelling for an evening event, you should contact us the day before the event. This will allow us some time to offer your place to someone on the waiting list.

If you have received confirmation of a place on a CPD+ programme/course and then wish to withdraw, written notification must be received at least two weeks prior to the beginning of the course, unless extenuating circumstances apply. Our CPD+ programmes are accredited Level 4 programmes that require learners to submit a portfolio of evidence for assessment, as part of the credits awarded. Once enrolled onto these programmes, learners are required to attend all programme dates and submit a portfolio of evidence. HEIW reserves the right to claim back programmes fees for costs incurred, if learners fail to attend required dates and/or submit a portfolio for assessing.

We reserve the right to cancel or rearrange any training event/programme/course. A decision to cancel or rearrange an event will be made no later than 12 noon, five working days before the event date, unless it is beyond our control.

If HEIW has to cancel an event, we will attempt to notify all registered participants by telephone or email, as well as posting a notice on our website and social media pages. We would therefore encourage you to ensure your registration contact details are up-to-date and to check our website regularly.