Remote consultations reduces the risk of exposure to COVID-19 infection for both patients and healthcare professionals. Using technology to consult remotely, supports the NHS, to continue to maintain normal services to the public.

Telephone consultations have been used extensively within the NHS for years but more recently video consultations have gained in popularity, due to the roll out of the 'Attend Anywhere' video consulting service across Wales.


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Remote consultations require the same core practice principles, as any other consultation:

Patient consent must be obtained
Patient confidentiality must be maintained
Quality notes must be recorded
Appropriate assessment of the patient’s symptoms must be conducted
Effective safeguards must be in place to protect patients

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