Help
Frequently Asked Questions
- What is WCPPEonline learning?
- Who can register to use WCPPEonline?
- How do I register for WCPPEonline?
- Who can I contact if I am experiencing difficulties in registering?
- What technical requirements do I need to use WCPPEonline learning?
- How can I book a live event?
- How can I get a distance learning pack?
- How can I access an e-Learning course?
- How do I clear my browser's cache?
- How do I allow pop-ups for my browser?
- How do I check Flash Player is installed in my browser?
- How do I check what browser version I have?
WCPPEonline learning offers live events and a variety of electronic learning, especially distance learning packs and e-Learning courses. Live events are run throughout Wales and distance learning packs and e-Learning courses are delivered using through our e-Learning platform 'Moodle'. If you would like to learn more about Moodle please follow this link: http://moodle.org/
The WCPPEonline user restricted area is open to pharmacists, registered pharmacy technicians and pre-registration trainee pharmacists who are delivering NHS pharmacy services to the people of Wales.
It is also open to pharmacy staff, including pre-registration trainee pharmacy technicians for access to certain resources.
You will need to complete the online registration form.
Colleagues registered with the General Pharmaceutical Council (GPhC) at a Welsh postal address can self register for WCPPEonline with immediate access.
Non GPhC registered staff or colleagues whose address is outside Wales will need to have their registration request confirmed by WCPPE which should be completed within two working days. You will be able to confirm that you have been verified by checking a membership type has been allocated in the Membership box on the left hand side of myWCPPE.
Important information regarding registering for WCPPEonline
Please read the registration instructions (provided in the light green boxes) very carefully as failure to complete the form correctly could result in you not getting immediate access.
It is VITAL that you provide the same name and address given to the GPhC when you register for WCPPEonline as this data is used to authenticate you as a user and will result in you not getting immediate access.
During office hours (9.00am – 5.00pm) you can contact the WCPPE office on 029 2087 4784 or wcppe@cardiff.ac.uk.
The WCPPEonline should work with the latest version of most common web browsers, however, WCPPE has found most courses in Learning work better with specific browsers, especially Mozilla Firefox 4 and Internet Explorer 7. Therefore, WCPPE recommends using Firefox 4 or Internet Explorer 7 with WCPPEonline learning (see the paragraph on browser version checking below).
For distance learning packs and e-Learning courses you should ensure your browser is compatible with the Moodle 2.0 learning platform (see paragraph above). You should also ensure that you enable cookies and javascript in your browser (these are often enabled by default) and disable your browser pop-up blocker for www.wcppe.org.uk.
Most distance learning packs and e-Learning courses also involve you being able to view PDF or RTF files (e.g. to access your completion certificate in distance learning packs). To ensure you can correctly view or download these types of files, you will need a program which can read PDFs and a program which can read RTFs. Adobe Reader is most commonly used to view PDF files and most word processing programs can read RTF files, for example Word, Works, StarOffice and OpenOffice. Both Adobe Reader and OpenOffice are freely available to download and install on your computer.
Some e-Learning courses include Flash files; you will need to have Adobe Flash installed to correctly see the materials in these courses (see the paragarph on Flash Player below).
There are several ways to book or register for a course; online (recommended), by post, by telephone, by fax or by email. Please see the Contact Us page for this contact information.
To book a live event online:
- Login to WCPPEonline (use the grey box at the top of this page)
- Go to the purple 'Events' tab at the top of the page
- Search for an event in the event calendar and click on the event link
- Click on the ‘Register for this event’ button
- Follow the on screen instructions
- You will receive a confirmation email once booked
For distance learning packs, you can register online to access the booklet and online questions (recommended) or you can order a hard copy booklet with online access to the questions.
To register for a distance learning pack online:
- Login to WCPPEonline (use the grey box at the top of this page)
- Click on the pink ‘Learning’ tab on the top navigation bar
- Click on ‘Distance Learning Packs’ in either the left hand navigation bar or the Distance Learning Packs box.
- Select the required pack
- You now have two options:
- Access the booklet and questions online (recommended)
- Order a hard copy of the booklet with online access to the questions (this also provides online access to the booklet).
To access e-Learning courses you can register online and complete the learning online.
To register for an e-Learning course:
- Login to WCPPEonline
- Click on the pink ‘Learning’ tab in the top navigation bar
- Click on ‘e-Learning’ in either the left hand navigation bar or the e-Learning box.
- Select the required e-learning course from the list
- Click ‘complete the module online’
- Follow the on screen instructions to get to the course
- The e-Learning course will also appear in your myWCPPE list.
Every web browser stores a cache of the websites you visit (e.g. HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it occasionally can make some websites run smoother and free up space on your computers hard drive if it's running slowly. Since every browser is different, this webpage: Clear Your Browser's Cache will outline the steps involved in clearing the cache for several popular web browsers. February 27th is National Clear your Browser's Cache day; although you should do it more than once per year.
Some of the e-Learning courses in WCCPEonline learning require you to disable your pop-up blocker. You can either allow all pop-ups or you can allow pop-ups just for WCPPEonline learning by adding an exception (for learning.wcppe.org.uk) to your pop-up blocker list. If you are unsure how to manage your pop-ups please use the appropriate web page from the links below.
Firefox Pop-up Blocker
Google Chrome Pop-up Blocker
Internet Explorer Pop-Up Blocker
In Safari 4 and 5, you can handle pop-ups by choosing Safari > Block Pop-Up Windows to toggle the pop-up blocker setting on or off.
Some of the e-Learning courses in WCCPEonline learning require you to have Adobe Flash Player installed. You also need to ensure your version of the player is up-to-date (at least version 8 is usually required). You can check if you have Flash Player installed (and the version) by clicking the link below.
Please note: it appears that some versions of Flash Player do not work with all versions of Internet Explorer.
WCPPEonline should work with the latest version of most common web browsers; however, most courses in Learning appear to work better with Firefox 4 or Internet Explorer 7. You may wish to check what browser version you have before using these courses, particularly distance learning packs or e-Learning courses. Click the appropriate web page links below for instructions on how to check your browser version.
Firefox browser
Google Chrome
Internet Explorer
In Safari, you can check the version by clicking on the Safari menu and choosing About Safari. A dialog box will appear containing the browser's version number.